We want you to be completely satisfied when shopping with us, which is why we inspect your order carefully before shipping it to you. If you are not completely satisfied with your purchase, you may return the product for a replacement or a refund (minus any shipping and sales tax) within 30 days of the receipt of your order as long as the following criteria are met:
- Product must be in its original packaging and the packaging is in resalable condition (no rips, tears, or other damage — shrink-wrapped or sealed products must still be factory-sealed).
- Product is in like-new condition, with no signs of use, wear, or damage.
- Product is accompanied by all the original paperwork, inserts, accessories, parts, and attachments that came with it — all in like-new condition.
- Product must be returned prepaid. We cannot accept returns sent C.O.D., and original shipping & processing charges are not refundable.
You will be charged a 15% re-stocking fee, so please be sure that you want an item before you purchase it. We provide detailed information about each product, so please check all of the specifications and measurements and features to make sure it fits your needs before submitting your order. If you have a question about a product, please send us an email via our “Contact Us” form or call us at 1-866-915-DIET (3438) before you order. (512-498-9800 for outside the US)
You can avoid the 15% re-stocking fee by choosing to have a replacement product of equal or greater value sent to you instead of a refund. You must still follow the return procedures listed above — and will be responsible for the shipping costs, both to return the item you originally purchased and on the product you are replacing it with. If you want to purchase another product instead of paying the 15% restocking fee, please indicate which replacement product you would like. If there is any difference in price, your credit card will be charged before your replacement product is sent out.
You may ship product returns to:
Clutter Diet, Inc.
ATTN: Product Returns
PO Box 40460
Austin, Texas 78704
Please call us toll-free at 1-866-915-DIET (3438) if you have further questions.
By submitting your purchase order, the client acknowledges, understands, and accepts these terms of agreement.